The wellbeing of our guests remains as always the priority for us at Casas Heddy. For this reason we have updated our Cancellation / Refund policy to provide flexibility and comfort with your travel decision making. All bookings can be cancelled at no charge up to 24 hours before your scheduled arrival via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or phone (+34928510016). For cancellations within 24 hours prior to arrival the price of the first night's stay will be charged. If a guest is physically unable to travel due to airport closures or has tested positive for COVID-19, all cancellation charges will be waived by Casas Heddy. In this case please send us documentation regarding the issue to This email address is being protected from spambots. You need JavaScript enabled to view it. As we are continuously monitoring the changes in recommendations of the local / global governments we are regularly updating our cancellation policy to reflect these guidelines. Note: We Pre-Authorize your credit card to confirm the reservation, but do not collect the payment.